Sarah is direct, kind, knowledgeable, supportive, and has clear boundaries along with clear expectations, all of which I highly value in a supervisor, and in co-workers in general.

— Direct Report

I really admire your level-headedness, confidence and natural leadership. Thankful to have you in our team!

— Peer Team Member

Sarah’s role as a Product Support Analyst (PSA) has had a profound impact on our team and projects. Her dedication to serving as the voice of the customer and her commitment to providing excellent support make her an invaluable asset to our collaborative efforts.

1. Exceptional Responsiveness and Diligence:

Sarah’s ability to juggle multiple teams and respond quickly to any requests is truly impressive. Despite her busy schedule, she never lets any query or issue slip by her, ensuring that our customers and projects receive the attention they deserve. Her diligence and promptness contribute significantly to the smooth functioning of our teams and the overall satisfaction of our customers.

2. Valuable Insights and Advocacy:

Sarah’s presence and active engagement in discussions and decision-making processes have been immensely valuable. Her insightful feedback and deep understanding of customer needs enable us to make well-informed choices that enhance the overall user experience. As a passionate advocate for the customer, she ensures that their voices are heard, leading to consistent and customer-centric product improvements.

3. Supportive Partner as Tech Lead:

In my role as a tech lead, I’ve had the pleasure of partnering with Sarah on various projects, and her support has been invaluable. Her willingness to offer input and collaborate in technical discussions has enriched the decision-making process and enabled us to develop solutions that align with both customer expectations and technical feasibility. Her partnership has strengthened the synergy between our roles and fostered a dynamic and effective working relationship.

In summary, Sarah’s contributions as a Product Support Analyst have been exceptional. Her responsiveness, customer advocacy, and support have significantly impacted our team’s success and the quality of our projects. We consider ourselves fortunate to have such a dedicated and insightful team member by our side.

— Engineering Tech Lead

Sarah was swift to let me know they are looking into an issue, and even swifter to provide a resolution! Thanks for your hard work and making our lives easier!

— Customer

Sarah knows our product inside out, backwards, and forwards! It’s like she has a built-in encyclopedia for every nook and cranny. And she’s able to hunt down Jira issues with an ease that I’m jealous of. She plays such a critical role as an intermediary between Customers Team and the Engineering team, and there’s such value in having her insight as we’re getting ready to release Inbox to our support team. Besides her awesome PSA skills, she’s also made her imprint on the product itself via copy-editing and QA testing and I can’t stress enough how great she is at both. We’re incredibly lucky to have her on the team.

— Engineering Coach

Amazing answer. Complete and solved my situation.

— Customer

Thank you for your guidance with recent feature testing, it’s been so fun and I’m thankful that you’re advocating for us & for more in-depth testing of new features ❤

— Customer Support Team Member