I am passionate about advocating for and creating exceptional customer experiences through highly organized product and project management! From conducting user research, writing acceptance criteria, contributing to design reviews, writing technical and UX copy, performing quality assurance testing, and troubleshooting directly with users, each step in the development lifecycle contributes to creating customer-centric products. I believe there’s a sweet spot between the product, engineering, and customer experience teams where a skilled professional works to bring those teams together to build a cohesive, strategic whole.

I’m an accomplished and enthusiastic customer experience expert, Project Management Professional (PMP), Certified Usability Analyst (CUA), copy and technical writer, and technical support team lead with 10+ years experience in SAAS and B2B. I thrive in both remote and in-person work environments, though I’ve been remote for the better part of a decade and love it! I adore learning new things and seeking opportunities for professional development. Please contact me with any questions at sarah@sarahvanpelt.com.